Shipping policy
Shipping Policy for GoWildPets
Thank you for choosing GoWildPets! We are dedicated to delivering high-quality dog toys promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for your orders.
Order Processing Time
Our dedicated team processes orders within 1 business day, Monday through Friday.
Delivery Period
The delivery period for your purchase ranges from 1 to 2 business days within The USA For Express Delivery. Please note that shipping times commence on the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.
Order Cut-Off Time
Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer Express Shipping for a flat rate of $19.99 throughout the USA for all orders.
We offer Free Shipping throughout the USA for all orders.
Method of Delivery
We partner with trusted carriers such as UPS, USPS, DHL, or FedEx to ensure reliable and efficient shipments.
Non-Shipping Days
Please be aware that we do not process orders on holidays.
Confirmation of Shipment
Once your dog's toys are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
GoWildPets operates from Monday through Friday.
Item Misplacement
If your dog's toys do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at support@GoWildPets.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@GoWildPets.com for assistance.
Address Change
To modify the delivery address, please contact us at support@GoWildPets.com or call +1 910-857-6404 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken dog toys, please contact us immediately. Provide clear images of the damaged merchandise via email to support@GoWildPets.com for a free exchange or refund.
For any additional inquiries or assistance regarding our shipping policy, please do not hesitate to reach out to us at support@GoWildPets.com. We are here to ensure your experience with GoWildPets is seamless and enjoyable!
Contact Information:
Email: support@GoWildPets.com
Phone: +44 7405 998843
Store Address: 7 Coronation Road, Dephna House, London, United Kingdom, NW10 7PQ